Dell users have been complaining that the Latitude 6430u Ultrabook smells of cat urine. Those affected by the issue have been advised to return the laptop so it can receive replacement parts.
Dell engineers have said that it is not caused by biological contamination and does not pose a health hazard.
Complaints about the high-end business laptop started to surface back in June. One user complained on Dell’s hardware support forum by saying: “A few weeks ago I got a new Lattitude 6430u for work. The machine is great, but it smells as if it was assembled near a tomcat’s litter box. It is truly awful!”
Another user said: “I thought for sure one of my cats sprayed it, but there was something faulty with it so I had it replaced. The next one had the same exact issue. It’s embarrassing taking it to clients because it smells so bad.”
“The Smell Is Not Related To Cat Urine”
Initially Dell support technicians were advising users to clean the air vents with compressed air but when this failed to work the complaints continued to come in. One customer suggested the smell could be caused by the use of a particular polymer in the production process and asked whether this could be a health hazard.
After an investigation it was found that the odour was not hazardous but did relate to the manufacturing process.
“The smell is not related to cat urine or any other type of biological contaminant, nor is it a health hazard,” Dell support technician SteveB said.
“If you order an E6430u now, it will not have the issue,” he continued.
Let us know if you have had this smelly problem with a Dell laptop.
[Image via cultofmac]