Buying a piece of technology isn’t just about plugging it in and hoping for the best, most buyers want to know that their high-tech toys will be supported if something should happen to them down the road. In 2013 Apple once again ranked atop the Consumer Reports study for America’s best computer tech support vendor.
Apple has ruled the top of the tech support chart for at least the last decade. Apple not only won the top spot it actually improved from its 2012 score.
The Cupertino tech giant scored an impressive 86 out of 100 on the survey, a rather large improvement over the company’s 78 out of 100 score from 2012.
In second place was Lenovo which scored a rather low 63 out of 100. The Lenovo score means Apple’s next closest competitor for tech support only managed a “fairly satisfied” score.
Apple’s MacBook and iMac products were found to have very few issues which may have actually helped Apple’s reliability scoring. With less after-sales service required Apple’s tech support is able to focus on customers who really need help.
Apple has been on a roll this year, last month it won J.D. Power and Associates ranking for most reliable smartphones. Apple also won the tablet award for the fourth year in a row.
Consumer Reports also found that Apple was the best at actually solving problems when they presented themselves. Apple scores an 82 out of 100 in terms of problem solving. Dell in comparison scored just a 61 out of 100 in the same category.
Apple in terms of phone support and online support scored a “Better” ranking while its competitors never raised above the level of “fair.”
Proving its support dominance Apple also won for “in-store support’ with a score of 88. In second place was Staples with a 71 out of 100. Best Buy’s Geek Squad scored a 70 out of 100 score.
[Image via Apple]