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Smash your next CSAT scores with these great solutions.
Gaining customers is hard work. Keeping them is vital. Aid customer retention and satisfaction with this selection of great helpdesk apps. A smart ticketing system that filters all incoming tickets and organizes, prioritizes and sorts client requests and assigns them accordingly sounds good, right?
These apps can raise tickets via email, phone calls and social media while giving agents a good selection of workflow and processing tools. Some allow agents to answer tickets from anywhere using iOS and Android functionality and one even uses gamification to make things more interesting for your staff. Genius!
The apps featured are: Desk.com; Freshdesk; Help Scout; Zendesk, Zoho Support.
Desk.com
Desk.com is Salesforce's out-of-the-box customer support help desk that’s specifically designed to help businesses offer awesome customer support. The app has been designed for speed, ease of use, and scalability. It puts all the support needs for your business into one tidy package; with agent productivity tools, an easy to manage knowledge base, and a cutting-edge mobile app. Coupled with intuitive reports and dashboards, you'll have all the tools you need to provide first-rate customer service. Where Desk.com excels is in its ability to keep things simple, it concentrates on getting tickets raised from email, phone calls and social media while giving agents a good selection of workflow and processing tools. It uses a subscription pricing model and has four pricing structures: starting at $3/month and rising to $135/month/agent for the Service Cloud (Enterprise) option. A free trial is available.