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Smash your next CSAT scores with these great solutions.
Gaining customers is hard work. Keeping them is vital. Aid customer retention and satisfaction with this selection of great helpdesk apps. A smart ticketing system that filters all incoming tickets and organizes, prioritizes and sorts client requests and assigns them accordingly sounds good, right?
These apps can raise tickets via email, phone calls and social media while giving agents a good selection of workflow and processing tools. Some allow agents to answer tickets from anywhere using iOS and Android functionality and one even uses gamification to make things more interesting for your staff. Genius!
The apps featured are: Desk.com; Freshdesk; Help Scout; Zendesk, Zoho Support.
Freshdesk
Freshdesk is a completely customizable solution that offers all the features and functionality a modern help-desk needs. From robust multichannel capabilities, smart automations and advanced ticketing through to integrated game mechanics – Freshdesk is a forward-thinking app that provides quality cloud based customer support. It uses a smart ticketing system that sorts through all incoming tickets and organizes, prioritizes and sorts client requests and assigns them accordingly. Freshdesk also makes good use of a company knowledge base, which auto-updates to include data from archived emails, conversations and ticket resolutions. Clever, right? The coolest feature is Freshdesk’s gamification tool. With integrated game mechanics, team leaders and managers can keep all members of their team motivated. With this tool, support tickets become stepping stones to advance up the leaderboard. Freshdesk Arcade turns normal tasks into game missions! Prices start at $15/agent/month, up to $79/agent/month. A free trial is available.