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Smash your next CSAT scores with these great solutions.
Gaining customers is hard work. Keeping them is vital. Aid customer retention and satisfaction with this selection of great helpdesk apps. A smart ticketing system that filters all incoming tickets and organizes, prioritizes and sorts client requests and assigns them accordingly sounds good, right?
These apps can raise tickets via email, phone calls and social media while giving agents a good selection of workflow and processing tools. Some allow agents to answer tickets from anywhere using iOS and Android functionality and one even uses gamification to make things more interesting for your staff. Genius!
The apps featured are: Desk.com; Freshdesk; Help Scout; Zendesk, Zoho Support.
Help Scout
Help Scout is a web-based help-desk solution that focuses on creating conversations with customers. It’s been designed to be user friendly for all. From a customer standpoint, communication is personal, while from the support side, multiple brand and inbox management can be easily organized. Help Scout’s key features have been designed to support front-line customer service teams by giving them the tools to provide customers with excellent support services. Help Scout includes key features such as an integrated knowledge base, real-time reporting, and collision detection. Help Scout’s intuitive interface houses all the support requests in a single environment. It comes with a solid API, and enhanced team collaboration tools. A really great feature of Help Scout is ‘Traffic Cop’. It’s basically a fail-safe utility that stops duplicate replies from being sent to customers, which is very handy! Prices start at $15/user/month, up to $40/user/month. A 15-day free trial is available.