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Smash your next CSAT scores with these great solutions.
Gaining customers is hard work. Keeping them is vital. Aid customer retention and satisfaction with this selection of great helpdesk apps. A smart ticketing system that filters all incoming tickets and organizes, prioritizes and sorts client requests and assigns them accordingly sounds good, right?
These apps can raise tickets via email, phone calls and social media while giving agents a good selection of workflow and processing tools. Some allow agents to answer tickets from anywhere using iOS and Android functionality and one even uses gamification to make things more interesting for your staff. Genius!
The apps featured are: Desk.com; Freshdesk; Help Scout; Zendesk, Zoho Support.
Zendesk
Zendesk is one of the most popular helpdesk solutions available today. It’s used by a large number of companies both big and small. This customer service app utilizes the power of the cloud. It’s easy to use, efficient, and highly flexible, and the software is fully scalable. The numerous of ways tickets can get raised is definitely one of Zendesk’s key strengths. It allows tickets to be raised through a range of sources: email, web, telephone, chat, and social networking sites. A really cool feature of Zendesk is task automation. Common tasks can be automated using Triggers, Zendesk’s smart system. For example, if a high-profile customer sent an email, the ticketed request can be set up to follow specific actions, be addressed by a particular agent and be given the highest priority; all under an automated action. Zendesk uses a subscription pricing model with prices starting from $1/agent/month, rising to $195/agent/month. A 30-day free trial is available.