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Data recovery engineers at Kroll Ontrack now do not require physical access to a damaged drive to commence a data recovery operation.  Kroll Ontrack... Data Recovery in The Cloud: Kroll Ontrack RDR

Data recovery engineers at Kroll Ontrack now do not require physical access to a damaged drive to commence a data recovery operation.  Kroll Ontrack has recently released a new version of their Ontrack Remote Data Recovery (RDR) software.  The new software comes with an added security bonus for customers.

The new version of the software will now allow the firm’s engineers to access a damaged hard disk remotely and remove the need for the customer to physically send in their hard disk or storage device.



Kroll Ontrack is highlighting the capabilities of the new software, to increase both the speed and the reliability of recovery, for customers that are confronted with serious data loss. The RDR software allows a customer to keep the hard disk on their premises or data centre.

Engineers can establish a secure remote Internet connection between the customer and the Kroll Ontrack lab, to access the damaged device, before they start their data recovery work.  It is this remote access capability, which can assist organisations in maintaining their internal security and it also means Kroll Ontrack are able to pool resources from their global network of engineers.  This helps to maximise resources and knowledge-sharing.

Kroll Ontrack said, “As a result, Ontrack Data Recovery engineers gain full access to individual disks, RAID systems, virtual machines, SANs or LUNs remotely, saving the customer significant time because shipping drives to a Kroll Ontrack data recovery lab is eliminated.”

Kroll Ontrack Data Recvery Specialists

Kroll Ontrack Data Recvery Specialists

Ontrack RDR software has been improved; it now automatically detects all required connection settings automatically, thereby removing the need to manually enter the IP Address, DNA server name or HTTP switch.

Phil Bridge, MD at Kroll Ontrack said, “In many data recovery cases, including servers with a damaged drive, there is no need to disassemble complex storage systems and send a hard disk to one of our data recovery labs…Within minutes, customers can instead attach the working drives to a running computer system via Ontrack RDR software…As the only data recovery provider that utilises its own software for this service, data is not exposed to any third-party entities, ensuring paramount security while also an efficient data recovery service.”

The Ontrack RDR software supports data recovery on Windows-based machines, NetApp, VMware, EMC, HP, Dell and other SAN/NAS systems.

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[Image via docstoc & kompcenter]